At 499dt, we handle your account data with a straightforward purpose: to keep your wallet funded, your transaction records accurate, and your account access secure. This policy explains exactly what information we collect when you use our platform, how it flows through your account, and what choices you have — with access and availability subject to your local law and eligible regions.
Account data transparency
bKash, Rocket, Bank Transfer records
Your right to review and correct
Contact route for privacy questions
POLICY FOUNDATION
How 499dt Handles Your Information
When you open an account with 499dt, we collect the details you provide during registration — your contact information, account credentials, and the payment method details you submit for deposits and withdrawals. Transaction records tied to bKash, Rocket, and Bank Transfer activity are stored against your account so you always have a clear history of where your funds moved. We do not sell your personal data to third parties. Data we hold is used strictly for account management, transaction processing, and support resolution. Where we work with service partners to process payments or verify information, those partners are bound by confidentiality obligations consistent with this policy. Your data may be held in jurisdictions outside Bangladesh depending on where our infrastructure operates; we apply data-handling standards that meet the requirements of applicable law. Cookies and session data are collected when you browse the site — these help us remember your login state and keep your wallet view consistent across visits. You can manage cookie preferences through your browser settings. Retention periods vary by data type: transaction logs are kept for as long as required by applicable financial record rules, while account profile data is retained until you request removal or close your account, subject to any legal hold requirements. Access to your data and the rights available to you depend on your local law and the eligible regions in which this platform operates.
bKash Records
Deposit and withdrawal transactions made through bKash are logged against your account with a timestamp and reference, giving you a verifiable record you can check at any time from your account history.
Rocket Transactions
Rocket payment activity is captured in your transaction history in the same way, so every transfer is traceable from initiation to wallet credit without any gap in the record.
Bank Transfer Logs
Bank Transfer deposits and any associated reference numbers are stored in your account transaction log, available to review from your account dashboard once the transfer is confirmed.
POLICY SCOPE
What This Policy Covers and What It Does Not
This policy applies specifically to the data 499dt collects and processes through your account on 499dt. It does not extend to third-party services you access via links on our site, payment processors operating under their own privacy frameworks, or any external platform you connect to independently. Understanding the boundary helps you know where to direct a privacy question.
Account Access
Data collected when you register, log in, or update your account profile — including contact details and security credentials — falls within this policy and is subject to your review and correction rights.
Transactions
Payment records from bKash, Rocket, and Bank Transfer activity through your 499dt wallet are covered. We hold these records for account reconciliation and support purposes as required.
Site Content
Anonymised browsing and session data collected while you navigate the lobby, game pages, or account sections is included. This data is used to maintain your session state, not to build a personal profile for sale.
Third-Party Services
Payment processors, game studios, and any external links on the site operate under their own policies. Once you leave 499dt or submit data directly to a third-party processor, their terms govern, not ours.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
The rights available to you under this policy depend on your local law and the eligible regions this platform serves. Where those rights apply, you can review the personal data we hold on your account, request a correction if something is inaccurate, and ask us to delete data that is no longer needed for the purposes it was collected. To review what we hold, start from your signed-in account page — your transaction history, registered contact details, and payment method records are visible there. For details that are not shown in the account view, or if you want to raise a formal data question, use the support route described in the contact section of this policy. We will acknowledge your request and respond within the timeframe required by applicable law. If you believe data we hold is incorrect — a wrong contact detail or a transaction record that does not match your records — flag it through account support so we can investigate and correct it. Requests to remove data are handled case by case; we may need to retain certain records for financial compliance, but we will tell you clearly what we can and cannot delete and why.
Review Your Records
Log in and open your account transaction history to see payment records, deposit activity, and registered account details. Contact support for any data not visible in the account view.
Correct Account Details
If a contact detail or profile field is wrong, update it from your account settings. For fields you cannot edit directly, raise a correction request through our support channel.
Ask a Privacy Question
Send your question through our published support route. State clearly what data it concerns, and we will respond in line with the applicable timeframe for your region.
Request Data Removal
Where local law gives you the right to request deletion, contact support with the details of what you want removed. We will confirm what can be deleted and flag anything we are required to retain.
PRIVACY CONTACT
How to Reach Us About This Policy
If you have a question about how your data is used, want to make a correction, or need to raise a privacy concern, use the contact routes below. We handle privacy questions through the same support channels available on the site — no separate form is needed. Availability and response times depend on the channel you use and your region.
Live Chat
Open the live chat from any page on 499dt to reach support directly. For privacy questions, describe what data your request concerns and quote your registered account email.
Email Support
Send your privacy request to the support email address published in the site's contact section. Include your account reference and a clear description of what you are asking us to review, correct, or remove.
Account Help Page
The account help section of the site lists the current contact routes and any region-specific guidance. Check there first if you are unsure which channel to use for your type of request.
DATA HANDLING STANDARDS
How We Protect and Manage Your Data
499dt applies standard security practices to keep your account data from being accessed, altered, or disclosed without authorisation. Your account is protected by the login credentials you set; we do not store passwords in plain text. Payment data submitted through bKash, Rocket, or Bank Transfer flows through the respective payment processor — we record the outcome and reference, not raw card or wallet credentials. If you believe your account has been accessed without your permission, contact support immediately through the live chat or email route published on the site.
Data Storage
Account and transaction data is stored on secured infrastructure. Retention periods follow applicable financial record requirements; data no longer needed is removed on a scheduled basis.
Cookies and Session
Session cookies keep you logged in and maintain your wallet view between pages. You can clear or block cookies through your browser at any time, though some account functions may require them to work correctly.
Account Security
Your account credentials are your first line of protection. Use a strong password and do not share your login details. If you suspect unauthorised access, change your password and contact support without delay.
Policy Updates
We may update this policy as our services or applicable law changes. When we do, the revised version will be published on this page with a new effective date. Continuing to use the account after an update means you have seen the current version.
POLICY FAQ
Privacy Questions We Hear Most Often
These answers cover the questions raised most frequently about data handling, your account records, and how to act on your rights under this policy.
What personal data does 499dt collect when I open an account?
We collect the contact details and credentials you enter during registration, plus transaction records generated when you deposit or withdraw through bKash, Rocket, or Bank Transfer. Browsing session data is also collected to keep your login and wallet state consistent across pages.
Can I see the transaction records 499dt holds on my account?
Yes. Log in and open your account transaction history to review your deposit and withdrawal records, including the payment method used and the reference for each transaction. If a record looks wrong, contact support through live chat or email to raise a correction.
Does 499dt share my data with third parties?
We do not sell your personal data. We share data only with service partners directly involved in processing your payments or maintaining your account, and those partners are bound by confidentiality obligations. Game studios on the platform receive only the session data needed to run a game, not your payment details.
How do I request that 499dt correct or delete my data?
For corrections to visible account fields, update them from account settings. For fields you cannot edit, or to request removal, contact support with your account reference and a clear description of what you want changed. We will confirm what we can do and flag any data we are required to retain under financial record rules.
Does this privacy policy apply to payments made through bKash or Rocket?
This policy covers the transaction records 499dt holds once a payment is completed. The bKash or Rocket platforms process the actual transfer under their own privacy policies. We record the outcome and reference on your account; we do not store your mobile wallet credentials.
Will I be notified if this privacy policy changes?
When we update the policy, the new version is published on this page with a revised effective date. Continuing to use your account after the update date means you have had the opportunity to review the current version. For significant changes, we may also send a notice to your registered contact address.
Sports / Casino