Sports / Casino
These terms set out the rules between you and 499dt when you open an account, fund your wallet through bKash, Rocket, or Bank Transfer, and access the lobby. Your use of this platform means you have read and accepted what is written here — so take a moment to go through it before you start.
These terms form the full agreement between you and 499dt for every action you take on this platform — from the moment you register through every deposit, game session, and withdrawal request. They apply regardless of the device you use or whether you access the lobby through a mobile browser or desktop. Availability of this platform depends on your local law and the eligible regions defined at the time of your registration; it is your responsibility to confirm that access is permitted where you are located. We may update these terms when our services change, when payment rails like bKash, Rocket, or Bank Transfer are added or adjusted, or when regulatory requirements shift. When that happens, the revised version takes effect as soon as it is published here. Continuing to use your account after a change is posted means you accept the updated terms. If you do not agree with a revision, the right course is to stop using the platform and contact support to close your account. We keep a record of the version you accepted at registration in your account history, and you can request that record through the support channel at any time.
Not every part of your experience on 499dt falls under the same set of rules. Understanding what these terms cover — and what sits outside them — helps you know where to look when a question comes up.
These terms govern how you open, verify, and maintain your 499dt account, including login credentials, identity checks, and the conditions under which access may be suspended or closed.
Deposits made through bKash, Rocket, or Bank Transfer and all withdrawals processed from your game wallet are covered here. Transaction records visible in your account are part of this agreement.
The games, tables, and sports markets available in the lobby are subject to these terms while you are logged in. Game rules displayed inside each title are supplementary and do not override this policy.
Payment processors, mobile wallet providers, and any external service you connect to operate under their own terms. 499dt is not responsible for the policies or conduct of those third parties.
You have several practical options when it comes to managing your account and the data attached to it. Your transaction history — every deposit, withdrawal, and wallet movement — is available in the account section once you are logged in; you do not need to contact support to view it. If any personal detail on your account is incorrect, you can update it through the account settings page, though some fields may require identity verification before the change is saved. If you believe a transaction has been recorded incorrectly, raise it with support and include the transaction reference shown in your history. We will review the record and respond through the same channel. You can also request a summary of the data we hold on your account at any time by writing to our support team. If you want to close your account, submit that request through support and we will process it in line with the steps shown in the account closure section of the help area.
Log in and open the account history section to see every deposit and withdrawal tied to your wallet, including the payment method used and the date of each movement.
Update your registered details through account settings. Fields that affect identity verification will prompt a confirmation step before the change is applied.
Contact support with the transaction reference from your account history. Include the date, amount, and payment method so the review can start without delay.
Write to support to ask for a summary of the information held on your account. We will respond through the same contact channel you used to make the request.
If you have a question about these terms, your account status, or a transaction record, use the contact routes below. We do not publish operating hours or response-time commitments here — check the help section of the site for current availability details.
Open the chat widget from any page while logged in to ask about your account, a transaction, or a policy question in real time.
Send a written query to the support address listed in the help section. Include your account reference and a clear description of the issue for a faster response.
The help section covers common account, wallet, and policy questions. Check there first — many terms-related queries are answered without needing to contact the team directly.
Your account data, transaction records, and wallet activity are stored and managed in line with the commitments set out in our privacy policy. We use session-based security on every login and require identity confirmation for sensitive account changes. If you want to know what data we hold, how long we keep it, or how to request a correction or deletion, the privacy policy is the right place to start — and support can walk you through the request process if needed.
Every session is protected with standard authentication. Sensitive changes — such as updating your registered mobile number or requesting a withdrawal — require an additional verification step before they are processed.
We keep account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. The exact retention periods are set out in the privacy policy.
We use cookies to keep your session active and to remember your lobby preferences. You can review and adjust cookie settings through your browser at any time without affecting your account data.
To request a correction to your data or ask about how your information is used, contact support in writing. Include your account reference so the request can be matched to your record without delay.
These are the questions we hear most often about how the terms work, what they cover, and what you can do if something is unclear.
Access depends on your local law and whether your region is listed as eligible at the time you register. These terms apply to all account holders who complete registration. Check the eligibility section during sign-up to confirm your region is covered before you proceed.
The revised terms are published on this page and take effect immediately. If you continue using your account after the update, that counts as acceptance. If you disagree with a change, contact support to close your account before you use the platform again.
Yes. Your account history includes a reference to the version of the terms that was active when you registered. Contact support with your account reference and we can provide that record in writing.
Open your account transaction history first — the record is updated as payments are processed. If the deposit is not showing after a reasonable wait, contact support with the transaction reference from your bKash or Rocket app so we can check the payment record on our side.
Submit a closure request through the support channel. We will confirm the steps, including any pending wallet balance that needs to be withdrawn before the account can be closed. The process is set out in the account closure section of the help area.
Contact support immediately through live chat or email. Include your account reference and the date you noticed the issue. We will review the login history on your account and advise on the next steps, which may include a temporary hold while the review is completed.